: An analysis of how business service firms use open innovation practices differently than manufacturers, often attaching more importance to scientific and technical knowledge . Read at ScienceDirect 2. Digital Transformation and AI
: Explores how technologies like AI and large-scale data analysis simplify procedures and improve efficiency to ensure customer satisfaction . Read at ResearchGate business services
: A white paper by ServiceNow introducing "Autonomous Business Operations" as a way for shared service leaders to overcome manual tasks through intelligence . 3. Classification and Fundamentals : An analysis of how business service firms
Research in this field often focuses on how firms transition from selling physical products to offering integrated service solutions . Below are several key papers and resources categorized by their specific focus on business services: 1. Strategy and Development Read at ResearchGate : A white paper by
: This study uses case research to analyze how Fortune 500 companies align their strategy and organization to successfully develop business-to-business (B2B) services . Read at ResearchGate