Designing Performance Measurement Systems: Theo... Guide

The system shouldn't just tell you if you hit a goal, but also help you question if you are measuring the right goal [1]. 2. Practical Design Steps Designing a system typically follows a four-phase process: Key Actions 1. Design

Identify key stakeholders and define the strategic objectives. What does "success" look like? Designing Performance Measurement Systems: Theo...

Measuring too many things leads to "analysis paralysis." Focus on the "Vital Few" rather than the "Useful Many." The system shouldn't just tell you if you

While this title is often associated with the seminal work by , Michael Gregory , and Ken Platts , it also serves as a general framework for building systems like Balanced Scorecards or Key Performance Indicators (KPIs) . and Ken Platts