Does Best Buy Fix Samsung Phones Apr 2026

As of June 2024, and no longer offers standard in-store hardware repairs for Samsung phones . This means Geek Squad agents generally cannot perform hardware fixes—such as replacing cracked screens or failing batteries—using genuine Samsung parts .

You can start a request on the Samsung Support site to ship your device to an official facility .

Since Best Buy is no longer listed on the Samsung Service Locator , Samsung now primarily directs customers to: