: Enables agents to select multiple files within a support ticket and download them as a single .zip file to save time.
: Users can select multiple web links (videos, music, or documents) and have the manager automatically package them into a .zip upon completion. Download qjsm zip
In an ITSM context, this feature allows users or agents to download relevant project data, knowledge base articles, or ticket attachments in a compressed format. : Enables agents to select multiple files within