: Chandler leaves the charter guests stranded at a beach excursion without basic amenities like towels or water. Captain Lee is furious that the guests, including two toddlers, were left in surf surrounded by jagged coral.
: Chandler continues to struggle with management, including an incident where he accidentally drops a guest on the ground while assisting them.
: Appears increasingly frustrated with the performance of both the interior and exterior teams, taking charge of guest service herself when others fail.
: A frazzled Caroline Bedol drops a champagne glass, causing one of the charter guests' children to cut their foot on the shards. This incident inspired the episode's title when Chief Stew Kate Chastain remarked, "Flesh wounds are not five-star" before sending Caroline to fold laundry.
: Struggles significantly with the demands of service, leading to her being sidelined by Kate.