When running a business through Square, your Dashboard serves as the brain of your operation. However, merchants occasionally encounter a frustrating glitch: items or "custom amounts" that appear on the mobile Square Point of Sale (POS) app but fail to show up in the web-based reports or vice versa. Common Causes for Display Issues
Items created as "Custom Amounts" during a sale are often categorized differently in reports and may not show the specific "item name" you typed at the time of the transaction. IMG_6490.jpg
Instead of typing a name into the "Custom" field for every sale, add frequently sold products to your Item Library via the Square Item Editor . This ensures the name is hard-coded into every receipt and report. When running a business through Square, your Dashboard
The following article serves as a guide for Square merchants experiencing similar display issues or those looking to ensure their items are correctly configured for both the mobile app and online dashboard. Instead of typing a name into the "Custom"