Microsoft Visio -

The coffee machine at the office was always breaking down. It was a simple problem with a complex history, and nobody could agree on why it happened. One Tuesday morning, Alex decided to end the debate.

: Defined which departments were responsible for specific tasks like cleaning or refilling. microsoft visio

By lunchtime, the flowchart had grown. Alex used specialized "Cross-functional Flowchart" shapes to show how the mess crossed between departments—Sales always left the pot empty, and IT was the only group that knew how to descale the heating element. The coffee machine at the office was always breaking down