Nih It Help Desk -

: Support for NIH-managed desktops, laptops, and standard software suites.

: Requesting or troubleshooting access to SharePoint and internal systems like TechTracS. nih it help desk

: Assistance with VPN connectivity (NIEHS-Onsite/Remote) and networking issues. : Support for NIH-managed desktops, laptops, and standard

As part of an NIH-wide consolidation effort, IT support is streamlined to provide a "one-stop" experience. While the central help desk handles Tier-1 (basic) issues, more complex problems (Tier-2 or Tier-3) are escalated to specialized groups within specific institutes or the . As part of an NIH-wide consolidation effort, IT

The help desk provides , which includes initial problem tracking and resolution for a variety of IT issues:

The (often referred to as the NIH Service Desk) is the primary point of contact for National Institutes of Health (NIH) staff, contractors, and affiliates requiring assistance with information technology resources. Primary Services