Norton.com Apr 2026

If a legitimate file or website is being blocked, you can request a re-evaluation:

: Use the Norton Support Tool to generate debug logs. This helps support agents identify bugs related to your PC's hardware or Windows version. norton.com

: Use the Norton Submission Portal to submit a URL or file for review if it was not detected by your software. If a legitimate file or website is being

: Forward suspicious emails as an attachment to spam@norton.com . Sending as an attachment is preferred as it preserves technical header information. : Forward suspicious emails as an attachment to spam@norton

If you encounter suspicious emails, files, or websites, use these direct reporting channels to help Norton improve its protection:

: If you use the Norton 360 mobile app , you can use the Safe Call feature to report junk or scam calls for evaluation.

: Forward any suspicious calendar invites related to fake billing as an attachment to spam@norton.com and then delete the event. Correcting Incorrect Detections (False Positives)