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To start a new article in the or Smart IT interface, follow these steps: Launch the Creator : In BMC Helix ITSM , navigate to Create New > Knowledge .

Add relevant and categorizations to make the article easier for agents to find during incident resolution. Submit for Review : Set the status to Draft initially while you work. remedy

In (specifically Knowledge Management), creating an article involves selecting a template, drafting your content, and moving it through a review process before it is published. How to Create a Knowledge Article in Remedy To start a new article in the or

In , select Create New > Knowledge Article from the main navigation menu. drafting your content