Jonah admits he actually flunked out of business school in Chicago and was merely trying to figure out his life when he landed at Cloud 9. Guest Stars & Cast
After Jonah aces an employee training test with a perfect score, Glenn publicly lauds him, calling him "Ace". This irritates Amy, leading to a competitive "battle" where she tries to prove her superior retail knowledge. The rivalry culminates in the stockroom, where Amy and Jonah accidentally cause massive damage while trying to operate a forklift. [S1E6] The Secret Shopper
In the sixth episode of Season 1, titled " Secret Shopper ," tension rises at Cloud 9 as Jonah’s academic success clashes with Amy’s practical experience, all while the staff panics over an impending corporate evaluation. Plot Summary The episode centers on two main conflicts: Jonah admits he actually flunked out of business
Corporate has sent a secret shopper to evaluate the store. This sends the rest of the staff, led by a particularly intense Dina, into a frenzy of over-the-top politeness and suspicion. Dina even goes as far as manhandling an elderly customer because she suspects her brooch contains a hidden camera. Key Character Revelations The rivalry culminates in the stockroom, where Amy
During their cleanup of the forklift disaster, Amy and Jonah share rare personal moments:
Plays the "Elderly Customer" confronted by Dina.
Ultimately, Glenn reveals the store actually scored better than a neighboring branch, meaning their jobs are safe—despite the chaotic video footage of Jonah and Amy’s forklift incident.