[s5e5] Crazytown Apr 2026

Shaun is obsessed with his low patient satisfaction scores under Salen Morrison's new regime. To "help," Lea Dilallo secretly deletes his negative reviews, leading Shaun to believe his new bedside manner strategies are actually working.

Dr. Park successfully connects with the patient by drawing on shared second-generation experiences, while Shaun struggles. This highlights the importance of empathy over purely clinical excellence. Watch and Learn More [S5E5] Crazytown

Here is a helpful recap and discussion post for this episode: Shaun is obsessed with his low patient satisfaction

This episode critiques the shift toward viewing medicine as a customer service industry. Do you think Salen’s focus on metrics is helping or hurting the hospital? Park successfully connects with the patient by drawing

Was Lea right to omit Shaun's negative scores to boost his confidence, or has she set him up for a major professional setback?

You can find a detailed breakdown of the episode's events on the The Good Doctor Wiki .

Dr. Audrey Lim discovers that Mateo has left California for another crisis mission, potentially repeating his pattern of "ghosting" partners. Key Discussion Points