: "Yours faithfully," (if you started with "Dear Sir or Madam") or "Yours sincerely," (if you used a name). 2. Sample Essay: formal Complaint (Task 1)
For more specific guidance, you can follow IELTS's 10 steps for high-scoring essays . task.F1at.rar
I initially contacted your customer service department by phone on April 18th to request a replacement. The assistant I spoke with promised that a technician would call me back within 24 hours to authorize a return. However, it has now been over a week, and I have received no further communication or assistance. : "Yours faithfully," (if you started with "Dear
I look forward to your prompt response regarding this matter. Yours faithfully, [Your Name] 3. Preparation Tips I initially contacted your customer service department by
: You recently bought a piece of equipment for your kitchen, but it did not work. You phoned the shop, but no action was taken. Write a letter to the shop manager. Response :Dear Sir or Madam,
As the product is still under its one-year manufacturer’s warranty, I request that you either provide a full refund of the purchase price or arrange for a brand-new replacement unit to be sent to my address immediately. I have attached a copy of my receipt for your reference.
: Aim for 150–180 words . Writing fewer than 150 words will result in a penalty.